Articles

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  • Each article here consists of three (5) key portions:
  1. Solution ID: A pre-chosen # that begins with an H or an S (to denote whether the problem is with Hardware or Software). To learn more about solution's click here.
  2. Definition: What the problem is, etc.
  3. Diagnosis: How to tell if this is the correct problem/error.
  4. Solution: How to solve the problem, or what the status of a fix (if yet unsolved) is.
  5. Response: A pre-formatted response explaining the issue, what was done to fix it, and what was done to prevent it from occurring again in the future. This goes to the customer.
  • Each section should be started with level 2 header tags: == Definition ==
  • Asterisks (*) are used to create bulleted lists.
  • Pound (#) symbols are used to create numbered lists.

For more on editing, please see MediaWiki.org's Formatting Help

  • To see a sample-article written in proper formatting, click here.
  • To see (or add to) the articles we need more information for, click here.
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